To access the Student Store portal you will need to register for an account.

If you wish to delete your account, please contact us. Please note if you have an account balance, this will be removed, and any remaining funds or order details will no longer be accessible.

To update personal details on your account, click on 'My Account' and then 'Edit My Details' from the drop-down menu. If you have other details you require to be updated please contact us.

Your login details will be the ones you used when you registered for an account.

If you can't remember your password after your Student Store account was set up:

- Go to the login area

- Click on 'Forgot Password' under the login section

- Enter your Student Store account email address in the box and press forgot password.

A secure email will then be sent to you with a password reset link.

Your orders can be found by going to "My Account" > "View My Orders"

Once you are there you can open each order and view the order status of the products that you have ordered.

The Digital Equipment Support funds are "credit" funds loaded on to a personal UEL Aspire account that is set up by the university for eligible students. These funds can be used as a payment method to purchase resources on the UEL Aspire online shop. Some awards may be restricted to use with purchasing certain products.

The other awards are "cash" funds. They are also loaded on to a personal UEL Aspire account that is set up by the university for eligible students. These funds can either be used as a payment method to purchase resources on the UEL Aspire online shop or withdrawn using Natwest Payit.

If you have been awarded funds, you will be sent an email stating how those funds can be used.

Most orders can't be cancelled. If you no longer want your order and it has not been dispatched, you can request a cancellation by visiting your order page and clicking 'Request Cancellation'. This does not guarantee that your order will be cancelled, but we will do our best.

Some items have restrictions:

• Online courses - Please first check the product page in case there are any specific instructions.
• eBooks - These are non-refundable as these are loaded and available to you immediately.
• eVouchers - These are non-refundable as these are loaded and emailed to you immediately.

You have 14 days from placing the order to request cancellation for the course providing the course has not been accessed.*

*Please note: Language courses cannot be refunded or exchanged once supplied.

We cannot exchange one course for another.

A delivery address change is not usually possible once an order has been placed. We recommend that you double-check the delivery address before you place your order.

If you do need to change the delivery address, please contact us from your account email address with your order reference number and we will do our best to get that updated for you.

We may be able to cancel and refund your order IF the content has not been accessed and you have contacted us within 14 days of the order.

If you have not accessed your Kortext eBook and want to cancel, please request cancellation through your order details.

Student Store online shop has millions of products available to order and our product ranges are regularly reviewed and updated. If the product you are interested in is not currently available we hope you can find a suitable alternative to support you with your course.

Apple Products: We do try our best to get in new releases from Apple as they are very popular. The stock availability for these items can be delayed, so we are unlikely to stock these directly after release dates.

Please continue to regularly check your Student Store portal for new products.

We always welcome suggestions for products that will support your studies. To submit your suggestion, contact us here.

eBooks are designed to be read on electronics only.

You may be able to print a section of the eBook that you have purchased, but you cannot print a full paper copy of the book due copyright. Each eBook has its own quantity of pages that can be printed set by the publisher.

The Student Store online shop is not currently set-up for stock notifications, but this is something that we are looking to develop.

Please note: Stock availability for Apple products is regularly restricted by Apple during the popular Christmas period (November to mid-January). During this time, we do not get estimated times when stock will be arriving with us.

Yes, you will receive a certificate on the completion of your course.

Some of the certifications available through academy+ include CPD, RoSPA, CMA and several others. Which certification you be awarded will depend on the course you have chosen and whether you have fully completed/passed the course.

You will need internet access when you first receive the eBooks as they will need to be downloaded/added to your Kortext account/app. However, once the eBook is downloaded to your app you will be able to read it offline.

More information can be here.

No, if you have been awarded funds provided by your institution and they do not cover the full cost of your order you can add a payment method at checkout to pay the difference.

At various points throughout the year we may have special offers or discounts!

If we have any valid discount codes available, they may be shown on your Student Store Portal, or if you are opted into marketing emails or text messages, these will be sent to you directly.

Our aim is to offer students the best value and the widest choice of products to support your student journey. As we do not buy products in bulk (like Amazon & Curry's do) we are unable to price match.

The courses do not have an expiry date.*

*The course will only expire if the platform is shut down, but there are no known plans to do this.

Student Store online shop uses stock from our own warehouse, as well as external direct delivery suppliers, to fulfil your orders so that we can offer a greater range of products.

This means that you may receive several parcels for your order rather than just one.

We are working to improve visibility on how your order will arrive.

Refunds are issued to the original payment method.

• If you paid by bank card, then a refund would be issued to your bank card.
• If you paid by gift voucher, then a refund would be issued back to the original gift voucher code.

Once your order has been has been despatched, an email or text is usually sent from the courier to advise that your order is on its way.

We're excited to advise that we are working on automatically including the tracking information on your order details, so tracking is more accessible.

Once your order has been processed, a Kortext account will be automatically set up for you and you will be sent an email with your account login details, a temporary password and a link to Kortext site so you can log in and access your book.

Please note: The Kortext account will be set-up under the email address you use to place your order.

If you already have a Kortext account set-up under your Student Store account email address, then an email will be sent to you once your new eBook has been added to your Kortext Library.

If you already have a personal Kortext account under a different email address and you have placed an order through your Student Store account email address, please contact Kortext and they will be able to merge the accounts.

Once your order has been processed, an welcome email will be sent from the course provider to your Student Store account email address with the course information and login details.

This email is normally sent within 24 hours of the order being placed (Monday-Friday).

• Login with your account details* (We do not currently offer guest checkout).
• Add the products you wish to order to your basket
• Once you've added all the products you wish to order, click on the basket icon in the top right-hand corner of the Student Store portal and follow the instructions to place your order. 

SHIPPING/DELIVERY ADDRESS: Please ensure that you have entered a complete shipping/delivery address. If you are in university accommodation, you will need to include your room/flat number, not just the building name. 

* For more information on whether you need to create an account, please look under the Help & Supports 'Account' section > 'Do I need to register for an account?'

Please see our eBook policy here.

Please visit our Returns Policy. 

Please visit the below links for further information about Kortext:

https://www.kortext.com/university-students/

https://www.kortext.com/help-centre/

Voucher codes that are still valid can be applied to your basket during the checkout process. 

You will have access to your eBook indefinitely as long as you have access to your Kortext account.

This will depend on which product you have ordered.

Some products are 'in stock' and can be shipped immediately or the next working day. Other products may be 'available to order' but are not currently in stock.

This includes products that we normally keep stock of but are 'temporarily out of stock', and products that have to be ordered specifically for your order. 'Out of stock' products can take a few days to a few weeks to ship depending on the product.

PLEASE NOTE: The estimated despatch dates on your order confirmation are an estimate. The product(s) may be despatched before, or after, these dates.

We are working to improve the availability and clarity of stock information.

You can log in to the Kortext app on up to 5 devices.

For more information please visit Kortext's Help Centre.

Please visit our Postage Policy page. 

Click here to find all the information about size guides.

If the product you were trying to buy is no longer on the Student Store shop it is likely that it is currently out of stock and we won't know when it will be available again. In some cases, it may have been replaced by a newer version.

The range of products on the Student Store online shop are updated daily so please do keep checking to see if we've been able to make the product available again.

If you can see your eBook on your Kortext account but are having trouble accessing it, or if there is an issue with the quality please check Kortext's Help Centre.

Please contact support@starskillstraining.co.uk with your account email address and a description of the problem.

Once an order is placed, each item within the order will have an individual status. The status will continue to update until the item has been shipped. It will also update if a product has been returned or lost in transit. 

Order Status Codes:

If you will be losing access to your Student Store account email address please contact Kortext who will be able to advise you further.

It may be that you will need to create a second account with a personal email address and then Kortext will merge the two accounts. However, we would recommend contacting them first to confirm if this is required.

PDF eBooks: These are standard, non-interactive electronic copies of the book.

ePub eBooks: These are more flexible and have an interactive functionality. There is greater ability to adjust how the book displays to suit your needs.

Your order confirmation email and dispatch emails are your proof of purchase. If you specifically need a VAT receipt or a manufacturer requires this as a proof of purchase, please contact us and we will provide you with a PDF proof of purchase once your product(s) have been shipped.

We are working on with our IT team to make a downloadable version available in the future.

Your orders can be found by going to "My Account" > "View My Orders"

Once you are there you can open each order and view the order status of the products that you have ordered.

These can be accessed via the Kortext platform, either online or via the app. The Kortext app is currently available on Mac, iOS, Android and Windows.

For further information on this click here.

Kortext eBooks cannot be used on Kindle or other Amazon owned eReaders.

Any refund to gift vouchers should be available almost instantly.

Refunds to bank cards: Please allow up to 5 working days for any refunds to show in your account. If it's still not showing after this period, contact us here and we will be happy to check for you.

Refunds to Paypal: Please allow up to 5 working days for any refunds to show in your account. If it's still not showing after this period, contact us here and we will be happy to check for you.

If you are expecting your PayPal refund to go through to your bank account and it hasn't, please check your PayPal transactions before contacting us. If the refund has gone through to your PayPal account but not any further, please contact PayPal.